Welcome to Lived Reality. We help organisations understand and embrace lived experience insights.

We work with people whose lived experience sits outside the “average user”, including neurodivergent and disabled people, to generate insight that supports safer, more human systems.

Lived Experience Matters

Much of what is designed today is built around an imagined “average user”. In practice, many people live outside those assumptions.

Edge-case experiences are often where systems fail first. Listening to these realities helps organisations understand risk, friction, and unintended harm before it becomes embedded.

What We Do

Lived Reality offers modular lived experience insight, tailored to different contexts and questions.

Our work may include:

• Facilitated lived experience insight groups
• Experience mapping of real journeys
• Content and communications reviews
• Strategic advisory input

Each engagement is designed collaboratively and grounded in care, consent, and ethical practice.

Who We Work With

Lived Reality works across sectors including healthcare, public services, energy, housing, technology, and emerging industries.

If you’re interested in exploring whether lived-experience insight could support your work, you’re welcome to get in touch.

Lived Experience Contributors

We also work with diverse groups of lived experience contributors across our projects. It’s inspiring to meet people with such brilliant insights. Find out more and join us.