Lived Reality offers lived-experience insight that can be tailored to different needs. Engagements can be one-off or ongoing, and are designed collaboratively. Our work can help you develop inclusive value propositions to fit your audience.

Here are some ways we can work together:

value focused insight

By listening to lived experience, particularly from outside standard user models, we help organisations understand:

• what actually matters to different groups
• where value is misunderstood or overstated
• how strategy and design choices land in real life

This insight informs how products, services, and communications are shaped, helping ensure they resonate with the people they are intended to serve.

insight circles

Facilitated group sessions, with people whose lived experience is relevant to your question or challenge.

• Small, facilitated sessions
• Specific lived-experience focus
• Trauma-informed and neurodiversity-aware
• Anonymised themes and insights

Insight Circles are designed to surface real-world experience, language, and patterns that are often missed by surveys or standard research.

experience mapping

We map the real lived journey alongside the intended or designed one.

• Identify friction, drop-off, harm points, and misunderstandings
• Highlight where systems fail edge-case users
• Surface unintended consequences

Experience mapping helps organisations see where good intentions break down in practice.

content & communications

We review how your organisation communicates, how that communication actually lands, and if there’s anything missing.

This may include:

• Letters and emails
• Website copy and digital journeys
• Scripts, guidance, and policy language

We focus on clarity, safety, accessibility, and trust, particularly for neurodivergent and disabled people.

advisory input

Ongoing lived-experience insight to support decision-making over time. We can also help you set up your own organisational lived experience advisory group.

• Periodic listening sessions
• Help setting up lived experience advisory groups
• Insight to inform strategy, design, and communications

Advisory work helps organisations understand and embed real insights, and implement ongoing strategies.

sectors we work with

Lived Reality works across sectors including private, public and third sector. We are particularly experienced and interested in working on projects centred in healthcare, education, public services, energy, housing, technology, creative & arts, digital & media, and emerging industries.

how we work

Our work is grounded in consent, care, and ethical practice. This is not therapy or market research, but facilitated listening and qualitative insight, designed to support better, safer, more human connections and services. We like to work flexibly and can support one-off and/or ongoing projects.